How Our Co-op Works

Our co-op works the way all co-ops work: We're member-owned!

At the heart of how a co-op works is the concept of member-ownership. Simply put, a co-op is a business owned by the people who use it. This is a very different way of doing business. The co-op exists to serve its members, rather than to return profits to a single individual or small group of outside investors. If you're a co-op member, in addition to getting the products you need, you also have a say in your co-op's direction and business decisions.

More than 800 million people around the world belong to cooperatives, and 100 million people worldwide work for co-ops. Thriving co-ops build strong, robust local economies. To quote the late Sid Pobihushchy, a visionary cooperative thinker and activist, "Community good and individual good is linked. Cooperation is the ideal state of society.”

Co-op Ends

The Hanover Consumer Cooperative Society exists to provide cooperative commerce for the greater good of our members and community.

Seven distinct groups comprise our members and community: Co-op members, Non-member customers, Co-op staff and their families, Local suppliers, Local community, Larger cooperative community, Past and future generations of Hanover Co-op members 

Because of the Hanover Consumer Cooperative Society:
1. The Upper Valley will have a retail source of food that is affordable, healthy, grown and/or processed locally to the fullest extent possible.

2. There will be economic value returned to the community via charitable contributions, outreach projects, patronage refunds to member and other avenues.

3. Customers and staff will be better educated about food issues and, as a result, make healthier choices.

4. There will be a vibrant cooperative sector in the economy, both nationally and regionally, and a local community educated in the value of cooperative principles and enterprises.

5. The cooperative’s bioregion will have a vibrant local agricultural community and that community will, in turn, have a reliable retail market for its products.

6. There will be a major source of employment in the community that provides personal satisfaction to employees, livable wages and financial security for employees and their families.

7. There will be a thriving business organization that protects and restores the environment.

8. Everyone engaging with our business shall be included, welcomed, and appreciated, contributing toward more diversity, inclusivity, and equity in our Upper Valley community.

Co-op Governance Policies Manual

This document is continuously being updated and was last updated on June 12, 2019. Please email AprilHarkness [at] coopfoodstore.com (April Harkness) to ensure this is the latest version or for any questions related to the Board of Directors and Policy Governance.

7 Cooperative Principles

The co-operative principles are guidelines by which co-operatives put their values into practice.

1. Voluntary & Open Membership
Cooperatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.

2. Democratic Member Control
Cooperatives are democratic organizations controlled by their members, who actively participate in setting their policies and making decisions.

3. Member Economic Participation
Members contribute equitably to, and democratically control, the capital of their co-operative. At least part of that capital is usually the common property of the co-operative.

4. Autonomy & Independence
Cooperatives are autonomous organizations controlled by their members. If they enter into agreements with other organizations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their co-operative autonomy.

5. Education, Training & Information
Cooperatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their co-operatives.

6. Co-operation Among Co-operatives
Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional and international structures.

7. Concern for Community
Cooperatives work for the sustainable development of their communities through policies approved by their members.

Bylaws

Learn more about our bylaws .

Hanover Store
45 South Park St.
Hanover, NH 03755
(603) 643-2667
7 am-8 pm

Lebanon Store
12 Centerra Pkwy
Lebanon, NH 03766
(603) 643-4889
7 am-9 pm

WRJ Store
209 Maple St.
WRJ, VT 05001
(802) 295-3400
7 am-8 pm

Co-op Market
43 Lyme Road
Hanover, NH 03755
(603) 643-2725
M-F: 6 am-8 pm
S-S: 7 am-8 pm

Service Center
–Hanover

51 South Park St.
Hanover, NH 03755
(603) 643-6650
M-F:8am-4:30pm
Sat: 8 am-12 pm

Service Center
–Norwich

63 US 5 South
Norwich, VT 05055
(802) 526-9103
M-F: 7:30 am-4:30 pm

Co-op Kitchen
193 A St.
Wilder, VT 05088
(603) 442-4406
M-F: 6 am-2 pm